FAQ

Orders & Payments

How do I place an order?

Simply browse our website, select the items you love, add them to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.

What payment methods do you accept?

We accept secure online payments through major credit and debit cards, as well as other payment options displayed at checkout.

Can I change or cancel my order after placing it?

If your order has not yet entered production or processing, we may be able to assist. However, order cancellations or changes are not guaranteed, as many of our products are made to order. Please contact us as soon as possible, and we will review your request on a case-by-case basis.

Shipping & Delivery

Do you ship internationally?

Shipping availability and destinations are shown at checkout. Shipping fees vary depending on your location.

How long does delivery take?

As a smaller business, we operate on a made-to-order model to avoid overproduction and unnecessary waste. This means that in some cases, delivery times may be longer than those of large-scale retailers. While we cannot provide an absolute delivery date, we aim to complete production and delivery within a timeframe of no more than 30 business days from order to delivery.

Returns & Refunds

What is your return and refund policy?

Returns and refunds are reviewed and processed on a case-by-case basis. Due to the made-to-order nature of our products, refunds and returns are not guaranteed. If you experience an issue with your order, please contact our Customer Support team with your order details so we can assess your request.

Products & Availability

Are your products made to order?

Yes. As a smaller, conscious business, all of our products are made to order and produced by reputable manufacturers. This approach allows us to minimise waste while maintaining quality.

We are continuously working to expand our production hubs globally, with the goal of offering more competitive pricing, improved shipping times, and fair shipping costs, without compromising the quality of our products.

Account & Website

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to manage your details more easily.

Is my personal information secure?

Yes. We take data protection seriously and use secure systems to safeguard your personal and payment information.

Contact & Support

How can I contact you?

You can reach us via our Contact Us page. Please clearly indicate the nature of your enquiry to ensure it is handled by the correct department.

When will I receive a response?

All enquiries are handled Monday to Friday, 9:00 AM – 5:00 PM (EST). Messages received outside business hours will be addressed on the next working day.

Marketing & Collaborations

Do you accept marketing or collaboration proposals?

We may review relevant proposals if clearly identified as marketing or collaboration enquiries. Please note that marketing messages submitted as customer enquiries will not be responded to.